At Pro Tool Club, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, please review our returns and refunds policy below:
Returns Policy:
- Eligibility: You may return most items within 30 days of receipt for a full refund, provided the items are in their original condition and packaging. To be eligible for a return, items must be unused and in the same condition as when you received them.
- Exclusions: Certain items, such as custom or special orders, may not be eligible for return. Please check the product details and our return policy for specific exclusions.
- Return Process: To initiate a return, please contact our customer support team at +8619213558103 or email us at [your email address] with your order number and the reason for the return. Our team will provide you with return instructions and a return authorization if applicable.
- Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or there was an error in processing your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure they are returned safely.
Refunds Policy:
- Processing Time: Once we receive and inspect your returned item, we will process your refund. Please allow up to 10 business days for your refund to be processed and reflected in your original payment method. Refunds will be issued for the cost of the item(s) returned, excluding any original shipping fees.
- Partial Refunds: In some cases, partial refunds may be issued if items are returned in a condition different from when they were shipped, such as if they are damaged or missing parts.
- Order Errors: If you received an incorrect or defective item, please contact us immediately at +8619213558103. We will arrange for a replacement or issue a full refund, including any return shipping costs.
Customer Support:
For any questions or assistance regarding returns and refunds, please reach out to our customer support team. We are here to help ensure a smooth and satisfactory resolution to any issues you may encounter.
Contact Information:
- Phone: +8619213558103
- Address: Pro Tool Club, 1326 Yinhai Road, Yidong Industrial Park, 23rd Li Street, Yiwu City, Jinhua, Zhejiang, China
Thank you for choosing Pro Tool Club. We appreciate your business and are committed to providing you with the best possible service.