Welcome to the Pro Tool Club FAQ section! Here you’ll find answers to some of the most common questions we receive. If you have additional questions or need further assistance, please feel free to contact us.
1. What types of tools do you offer?
We offer a wide range of tools and equipment, including hand tools, power tools, specialty tools, and maintenance equipment. Our inventory caters to various trades such as woodworking, electrical work, plumbing, automotive repair, and general DIY projects.
2. How can I place an order?
You can place an order through our website by selecting the products you wish to purchase, adding them to your cart, and proceeding to checkout. Follow the prompts to enter your shipping information and payment details. You will receive an order confirmation email once your order is successfully placed.
3. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also use secure online payment gateways to process payments. For large orders, we may accept bank transfers; please contact us directly for more information.
4. How do I track my order?
After your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through the shipping carrier’s website.
5. What is your return policy?
You may return most items within 30 days of receipt for a full refund, provided the items are in their original condition and packaging. Certain items, such as custom orders, may not be eligible for return. Please contact our customer support team for return instructions and eligibility.
6. How can I contact customer support?
You can reach our customer support team at +8619213558103. For additional inquiries, you can also visit us at our store located at 1326 Yinhai Road, Yidong Industrial Park, 23rd Li Street, Yiwu City, Jinhua, Zhejiang, China.
7. What is your shipping policy?
We offer various shipping options including standard and expedited shipping. Shipping costs and delivery times depend on your location and the shipping method selected. Orders are typically processed within 1-2 business days, and delivery times vary based on the shipping method and destination.
8. How do I update my shipping address or order details?
If you need to update your shipping address or order details, please contact us as soon as possible. We can assist with making changes before your order is processed and shipped.
9. Do you offer international shipping?
Currently, we primarily offer shipping within China. For international orders or inquiries, please contact our customer support team for availability and shipping options.
10. How do I find the right tool for my needs?
If you’re unsure which tool is best for your project, our knowledgeable staff is here to help. Contact us with details about your needs, and we can provide recommendations and advice based on your requirements.
11. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you with returns, exchanges, or replacements as needed.
12. How can I stay updated on new products and promotions?
To stay informed about our latest products, special offers, and promotions, you can sign up for our newsletter on our website. You can also follow us on social media for updates and announcements.
Contact Information:
- Phone: +8619213558103
- Address: Pro Tool Club, 1326 Yinhai Road, Yidong Industrial Park, 23rd Li Street, Yiwu City, Jinhua, Zhejiang, China
We hope this FAQ section helps you find the information you need. If you have any other questions or require further assistance, please don’t hesitate to reach out to us. Thank you for choosing Pro Tool Club!